This Shipping Policy outlines the terms and conditions governing the dispatch, delivery, and tracking of physical orders placed on puffscrub via the website www.puffscrub.com. By completing a purchase on this website, you agree to the conditions set forth below.
—
1. Geographical Coverage & Courier Partnerships
puffscrub specializes in supplying quality beauty organization and accessory storage products across Europe.
To maintain efficient and predictable delivery standards, all orders are dispatched through established commercial express carrier networks, including DHL Express, FedEx, and UPS Priority.
—
2. Order Processing & Transit Timelines
– Order Processing Time: Orders are processed, verified, and packed within 1 to 2 business days following successful payment authorization.
– Transit Time: Following fulfillment and handover to the carrier, estimated transit time for delivery across European destinations is 5 to 10 business days.
Please note: Business days exclude weekends and standard national public holidays.
—
3. Automated Order Tracking & Notifications
Transparency throughout the delivery cycle is maintained via automated notification systems:
– Upon dispatch, an official shipment confirmation email containing a carrier tracking identifier and dispatch record is sent directly to the email address provided during checkout (e.g., matching customer details associated with communication from cleaner@puffscrub.com).
– Automated tracking updates are dispatched at major operational milestones, including:
1. Initial order handover to the designated carrier hub.
2. Arrival at regional distribution sorting facilities.
3. Out-for-delivery status with local delivery agents.
Customers are encouraged to monitor their provided email inbox to track real-time shipment movements.
—
4. Extended Transit & Delivery Inquiries
While the standard estimated delivery window is 5 to 10 business days, unforeseen logistics events may occasionally impact delivery schedules.
If a shipment exceeds the standard transit timeframe:
1. Contact customer support at cleaner@puffscrub.com with the relevant order number and tracking code.
2. puffscrub will immediately initiate a formal trace and investigation with the responsible carrier (DHL, FedEx, or UPS).
3. Upon conclusion of the carrier investigation, puffscrub will resolve the matter in accordance with consumer rights by providing either:
– A full refund of the order amount, or
– A replacement shipment dispatched at no additional cost.
—
5. Address Accuracy & Receipt of Delivery
It is the customer’s responsibility to provide accurate, complete, and deliverable address information at checkout.
– Address Amendments: Address updates may only be made prior to order dispatch. Once a tracking number is generated, address modifications cannot be made by the merchant.
– Unclaimed Packages / Delivery Failure: In cases where delivery fails due to incorrect address information provided by the buyer, or failure to collect the package from a designated carrier collection point within the carrier’s specified window, the package may be returned to the origin dispatch site.
—
6. Merchant & Contact Information
For any inquiries regarding shipment status, delivery schedules, or order support, please direct correspondence to:
– Brand: puffscrub
– Website: www.puffscrub.com
– Customer Support Email: cleaner@puffscrub.com