1. General Provisions & Business Identity
This Payment Terms & Security Policy governs all financial transactions on www.puffscrub.com. The brand puffscrub operates this website and acts as the primary merchant of record for all purchases. All account registration details align with the operational information provided on this platform.
When you complete a purchase, your payment statement will display the billing descriptor puffscrub (or our parent entity as registered). We serve customers across Europe in compliance with applicable regional consumer standards and trade guidelines.
2. Payment Methods & Processing
We support a variety of payment methods to provide a convenient checkout experience. Available options include:
Major Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
All transactions are processed via our payment gateway provider, Stripe. Stripe independently handles transaction processing, conducts risk assessments, and monitors account activity in accordance with industry security standards.
Customers do not need a Stripe account to complete a payment. Orders are authorized directly through our standard checkout interface. Following successful authorization, order dispatch and processing proceed according to our specified fulfillment timelines.
3. Data Protection & Privacy Compliance
We are dedicated to safeguarding customer personal data in accordance with applicable data protection regulations, including the European Union General Data Protection Regulation (GDPR).
Consent-Based Tracking: Non-essential cookies and tracking technologies are deployed only after explicit consent is granted via the website cookie banner. Customers may manage their cookie preferences at any time.
Information Handling: Personal details collected during checkout are utilized strictly to facilitate order completion, payment authorization, and communication regarding your purchase. For detailed information on data storage and user rights, please consult our dedicated Privacy Policy.
4. Customer Support & Inquiries
If you have questions regarding a transaction, billing statement, or checkout error, please contact our support team:
* Email: cleaner@puffscrub.com
Our team responds to all electronic inquiries within 24 to 48 hours.