1. OVERVIEW AND GENERAL TERMS
These Terms of Service (“Terms”) govern the use of the website located at www.puffscrub.com (“Website”) and the purchase of products provided by puffscrub (“we”, “us”, or “our”). By accessing our Website or purchasing our products, you agree to be bound by these Terms and all applicable laws and regulations of Europe.
Please read these Terms carefully before accessing or using our Website. If you do not agree to all the terms and conditions, you may not access the Website or purchase any products.
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2. ELIGIBILITY AND USE OF SITE
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence. You agree not to use our products or Website for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction or within Europe.
We reserve the right to refuse service or cancel orders where there is reasonable suspicion of fraudulent activity, unauthorised transactions, or non-compliance with these Terms.
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3. PRODUCT INFORMATION AND AVAILABILITY
We take reasonable efforts to display the colors, attributes, and details of our products accurately. However, we do not warrant that product descriptions, imagery, or other content on the Website are entirely error-free, complete, or current.
All orders are subject to availability and acceptance. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction within Europe on a case-by-case basis. Prices and specifications are subject to change without notice.
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4. PRICING AND PAYMENT
All prices listed on our Website are displayed in Euros (€) or local European currencies as specified at checkout and include applicable value-added taxes (VAT) unless stated otherwise.
Payment must be made at the time of placing an order. We accept major credit cards, debit cards, and standard electronic payment methods supported at checkout. Payment processes are encrypted and processed through secure compliant processing channels.
By placing an order, you confirm that you are authorized to use the chosen payment method.
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5. ORDER PROCESSING AND SHIPPING
5.1 Order Processing
Orders are processed and prepared for dispatch within 1 to 2 business days following payment confirmation. Order processing occurs from Monday through Friday, excluding public holidays.
5.2 Delivery Times and Logistics
We partner with established priority express carriers, including DHL, FedEx, and UPS Priority services, to deliver orders across Europe. Delivery typically takes 5 to 10 business days after dispatch. Delivery timelines are estimates and may vary due to transit factors or customs inspections where applicable.
5.3 Order Tracking and Communication
Upon dispatch, an automated notification containing tracking information will be sent to the email address provided at checkout. Subsequent updates regarding key transit stages, arrival at local logistics hubs, and final delivery attempts will also be communicated to your email address.
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6. RISK OF LOSS AND TRANSFER OF TITLE
In compliance with the European Consumer Rights Directive (Directive 2011/83/EU):
– The risk of loss of, or damage to, the items purchased remains with puffscrub during transit.
– Risk of loss and ownership of the products transfer to the consumer only upon physical receipt/delivery of the goods to the consumer or a third party designated by the consumer (other than the carrier).
If an order exceeds the standard transit timeframe or appears delayed, we will initiate an investigation with the carrier. Depending on the investigation findings, we will offer an appropriate resolution, such as a replacement or a full refund.
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7. RIGHT OF WITHDRAWAL (14-DAY RETURN POLICY)
7.1 Statutory Right of Withdrawal
In accordance with European Consumer Protection legislation, consumers residing within the European Union / European Economic Area have the right to withdraw from their purchase agreement within 14 calendar days without giving any reason.
The withdrawal period expires 14 days from the day on which you (or a third person indicated by you, other than the carrier) acquire physical possession of the goods.
7.2 Exercising Your Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision by sending a clear written statement to our customer service email at cleaner@puffscrub.com prior to the expiry of the 14-day period.
7.3 Conditions for Returning Standard Items
Upon notifying us of your withdrawal, items must be dispatched back to our designated facility without undue delay and no later than 14 days from the date of notification. Unless otherwise agreed or required by law, the consumer is responsible for the direct cost of returning standard, non-faulty goods. Returned items must be unused and in their original packaging.
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8. DEFECTIVE, DAMAGED, OR INCORRECT GOODS
If you receive an item that is damaged, defective, or incorrect:
1. Contact customer service at cleaner@puffscrub.com promptly upon receipt.
2. Provide your order details alongside photographic or video evidence illustrating the damaged or defective item.
3. Upon review and confirmation of the defect or damage, we will arrange a full refund or issue a replacement item. Physical return of the damaged or defective item is not required unless specifically requested.
This policy does not affect your legal statutory rights under applicable European consumer protection legislation.
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9. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any other liability that cannot be excluded or limited under applicable European law.
To the maximum extent permitted by law, puffscrub shall not be liable for indirect, incidental, or consequential damages resulting from the use of, or inability to use, our Website or products.
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10. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable European consumer laws and regulations.
In the event of a dispute, consumers are encouraged to contact us directly at cleaner@puffscrub.com to seek an amicable resolution. European consumers may also utilize the European Commission’s Online Dispute Resolution (ODR) platform available at `https://ec.europa.eu/consumers/odr`.
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11. AMENDMENTS TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates on our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes constitutes acceptance of those changes.
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12. CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to:
– Brand Name: puffscrub
– Website: www.puffscrub.com
– Customer Support Email: cleaner@puffscrub.com